Thank you for using HeyWords! If you encounter any issues during use, or have any suggestions and feedback, we're happy to help you.
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Frequently Asked Questions
Q: Photo recognition feature not working?
A: Please ensure:
β’ Camera permissions are enabled
β’ Network connection is stable
β’ Photos are clear with good lighting
β’ App is updated to the latest version
β’ Camera permissions are enabled
β’ Network connection is stable
β’ Photos are clear with good lighting
β’ App is updated to the latest version
Q: How to cancel Pro subscription?
A: Subscription management is handled by Apple:
β’ Open iPhone Settings
β’ Tap your Apple ID
β’ Select "Subscriptions"
β’ Find HeyWords and cancel subscription
β’ Open iPhone Settings
β’ Tap your Apple ID
β’ Select "Subscriptions"
β’ Find HeyWords and cancel subscription
Q: Translation results are inaccurate?
A: Translation accuracy is affected by:
β’ Photo clarity and lighting conditions
β’ Background complexity
We recommend shooting in well-lit environments to ensure objects are clearly visible.
β’ Photo clarity and lighting conditions
β’ Background complexity
We recommend shooting in well-lit environments to ensure objects are clearly visible.
Q: App crashes or freezes?
A: Please try the following solutions:
β’ Restart the app
β’ Restart your device
β’ Check device storage space
β’ Update to the latest version
β’ If the problem persists, contact technical support
β’ Restart the app
β’ Restart your device
β’ Check device storage space
β’ Update to the latest version
β’ If the problem persists, contact technical support
Feedback & Suggestions
We highly value your feedback and suggestions! If you have:
- Feature improvement suggestions
- New feature requests
- User experience feedback
- Bug reports
Please let us know through the contact methods above, and we will carefully consider every suggestion.
Technical Support
We promise to reply to your emails within 24 hours. Working hours: Monday to Friday 9:00-18:00 (Beijing Time)
Email: support@heywords.app